FAQ's

Delivery

I have an incomplete or damaged order what do I do?

If you notice an issue with your order, please report it at 091 – 735- 766 or info@cleancutmeals.ie within 24 hours. We will not be able to address any issues that are reported after that time frame. Please provide photos and as much detail as possible when reporting any issues so we can address the issue properly. If you open your delivery and notice one of the meals has broken on transport? We advise to check all sides and see the extent of the damage, if the meal is savable please eat this one first. If the meal cannot be saved (RIP) Please contact us immediately so we can rectify the situation. Please check all meals are sealed with no breaks as if one container gets air into it it will not last any longer than 3 days in the fridge.

When will my plan be delivered?

Clean cut meals deliver on a Monday via DPD between 8am-6pm traffic and weather pending. Once your order is confirmed you will receive an email and or sms confirming the date of your delivery. Please note that once your food has left us your delivery time is out of our hands, please contact DPD via your delivery portal and or app.

Bank holidays

Special note for bank holidays to consider when ordering. DPD do not operate on a bank holiday so all deliveries will be dispatched Tuesday NOT Monday.

 

This is out of our control so please have patience. 

What if I miss my delivery?

When placing your order please ensure you enter a valid address and or safe place where someone will be in on a Monday to take the delivery.

If nobody is available to receive your clean cut meals box it will be left in your designated safe place (ensure to add this location in the order form). If no safe place is specified and the courier is unable to deliver, your clean cut meals box will be brought back to your nearest depot where it will have to be collected.

As this is food and perishable we never want this to happen as the food may not last till the Tuesday if you cannot collect for some reason. 

Where do you deliver?

We deliver nationwide in IRELAND, make sure when completing your form that you indicate your postcode/ eircode so the driver can make sure he gets to you on time.

How are my meals packaged through transport?

The meals are packaged in an eco friendly cooler bag inside of a triple walled cardboard box. We add multiple ice packs to the package to insure the meals are fresh and cold when they are delivered to your location. This is totally safe for overnight shipping.

My Account

Is it contract only, am I locked in?

No, we do not lock you into any contract. It is a subscription as where you can pause or cancel at any time you may need to. All you have to do is log in to your ac and choose whether to pause or cancel. Please make sure if you are making any changes to your order/account to do so before 9pm TUESDAY to make sure it comes into account for the following week.

If the changes are made after this they will not be recognised for the coming Monday.

How do I deactivate my subscription?

Deactivating your meal plan is easy. You just need to login to your account and follow these steps:

  1. Click the link that says “Request Cancellation
  2. Submit the cancellation form
  3. You will receive an email confirming your cancellation, please retain this for future reference.
I am away on holidays can I skip a week?

Yes! If you’re traveling or would like to hold your subscription for any reason, simply login to your account and submit the request off form right there. Just make sure that you make these changes Tuesday night at 9pm latest. 

When will I be debited from my account?

Once signing up you will be debited immediately and every week on the day corresponding to the purchase. I.e If sign up on a Wednesday you will be debited each Wednesday going forward. 

Can I apply a discount code AFTER I place my order?

Unfortunately, after the order is placed, there is no modifying the order or the payment options. Please make sure to use your code on your next order with us. 

Meals

I am not sure what meal plan is best for me?

Schedule a call from our in house nutritionist and get help choosing your perfect plan.

How can I keep track of my progress?

All of our meals have been entered into the MyFitnessPal data base making it easy for you to log on and keep track. Sometimes weight is not how we judge progress, we can measure progress on how you feel inside and out.

How will I know what each meal conatains?

Each meal will be clearly labelled with full ingredients list, macros & kcal so you can make reference with the menu online.

What food can I expect?

Clean cut meals offer a non-stop exciting menu, we will always have 2 weeks’ worth of menus online and we change our menu EVERY SINGLE WEEK so you will never get sick and tired of the same boring meals.

What if I have food allergies?

We make every effort and use best practices to avoid cross contamination, but we cannot guarantee that there won’t be any cross contamination with your meals.

Food allergy reactions can range from mild to severe. We urge you to use caution when ordering Clean Cut Meals, as some of our meals do contain common allergens such as peanuts, nuts, dairy, and wheat. If you suffer from food allergies, we encourage you to contact us ahead of time as we are happy to address any questions or concerns you may have and inform you which meals are allergen free.

Do you have gluten free options?

The Gluten Free options at the moment are limited. Make sure to reach out to us to find out which options are Gluten Free from our weekly rotating menu. Of course we do have the custom meal options, which allows you to have a variety of gluten free options.

Storage

Can I freeze my meals?

Yes. However, we do not freeze any of our meals internally and every meal leaves our kitchen freshly cooked. When freezing the meal, it extends the shelf life to last up to 30 days.

How do I store my meals?

Meals have to be stored in the fridge below 4 degrees to ensure shelf life and quality. You can eat hot or cold, if you are reheating make sure to loosen the lid of the container and heat until piping hot all the way through : at least 3 minutes @ 700 wats. If you are heating in an oven please be sure to transfer to an oven proof dish and heat at 180 deg for 10-15 mins until piping hot all the way through.

 

We advise in freezing your last 2 days of your meal plan to ensure shelf life also. When defrosting leave for a natural defrost in your fridge overnight and when heating use the same instructions as above. 

Want to become an affiliate?

We are always taking applications for affiliates. If you are interested in becoming a Clean Cut Meals affiliate, please submit an application  to info@cleancutmeals.ie.  

We kindly ask that only one application is submitted per applicant to not slow down the process. We will contact you and inform you on the status of your application.